Frequently Asked Questions
Everything you need to know about your Sofie Schnoor shopping experience.
What is the standard shipping time for my order?
We typically process and ship orders within 1-3 business days. Delivery times vary by location, but most European orders arrive within 3-5 business days.
How do I return an item if it doesn't fit?
You can return any unworn items within 14 days of receipt. Please use the enclosed return label or contact our customer service to initiate a return process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and Maestro, as well as digital payment options like PayPal and MobilePay.
How should I care for my Sofie Schnoor garments?
To ensure longevity, always follow the specific care instructions on the inner garment label. We recommend washing delicate fabrics at low temperatures and avoiding tumble drying.
Can I track my order once it has been shipped?
Yes, as soon as your package leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your shipment.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated automatically at checkout based on your destination.